Exclusive Books Complaint
 SUPPLIER |
Exclusive Books |
 INDUSTRY |
Retail |
| BRANCH / AREA | On Line shopping | COUNTRY | South Africa |
| TIME / DATE | 09:27 Mon 5 Dec | PERSON RESPONSIBLE | MANAGEMENT |
| CUSTOMER | Spider | View all reports by user |
 12
10
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| PROBLEM | Passing the Buck |
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| INCIDENT | Sat 3 Dec | ||
| HEADLINE | Change attitude or die - Block Buster case study.. |
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I was given some paper books for my birthday. So I went to Exclusives Mandela Square to return them for credit/ vouchers for the Exclusive online store as I have moved with the times to a Kindle. Imagine my horror when I was told that Exclusive Books and Exclusive's online store do not work together and what I want to do was impossible. I can return paper books for use in the book stores but NOT for the online store. I then went to the Sandton City branch and I got the same story and every person in the shop behind the counter thought I was mad. So I phoned the call centre only to be told Exlcusive Books and the online store are seperate companies (at least the story was consistnent). When I objected to this and asked to speak to a manger I was told that they dont work weekends and someone would call me first thing Monday. (Still waiting). So this is what I dont get 1. the same website services both the book stores and the Ebook store 2. every other company in the world you can interchange between the online and the actual stores 3. do management of Exclusives not understand the move to Ebooks (although they must as they have their own Ebook store?) or are they just in denial? |
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| SUPPLIER'S RESPONSE | Exclusive Books | Time and Date | 09:34:18 | Mon 5 Dec 11 |
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Hello Spider, I do apologise for the inconvenience, I will contact you to explain. Kind Regards Nishen Pillay Customer Service Manager 0117980181 |
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