Exclusive Books Conversion
 SUPPLIER |
Exclusive Books |
 INDUSTRY |
Retail |
| BRANCH / AREA | ONLINE | COUNTRY | South Africa |
| TIME / DATE | 09:52 Tue 24 Jan | PERSON RESPONSIBLE | THABO LINDA |
| CUSTOMER | CandiceTootell | View all reports by user |
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Mon 23 Jan | ||
| HEADLINE | SOME COMMUNICATION WOULD BE NICE! |
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| In June 2011 I placed an online order for 3 books. About a month later I received 3 books, only 2 of which were correct as per the order. I contacted exclusives customer service centre and was told that according to their system my order had been fulfilled correctly. After sending copies of original order and photo's / ISBN of actual book received I was told that in fact there was a mix up and they'd get back to me. I told them that actually I wouldn't mind keeping and paying for the book I had received in error as I actually could use it. They should just bill me for it and take my card details for over phone payment. I was told they would get back to me. After about 2 months of hearing nothing I contacted them again and was told that it was not possible to keep the wrong book, I should return it to my nearest branch and once it was received they would then send the correct book. This was done over 3 months ago. Numerous emails to the person who was assisting me and eventually nearly 7 months later, I still have not even heard from them, let alone been sent the item I have actually paid for. Really disappointed. | |||
| SUPPLIER'S RESPONSE | Exclusive Books | Time and Date | 06:33:40 | Thu 26 Jan 12 |
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Hello CandiceTootell, I do apologise for this Im looking into the matter and will get back to you. Kind Regards Nishen Pillay Cusotmer Service Manager 0117980111 |
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| CUSTOMER'S FEEDBACK | CandiceTootell | Time and Date | 12:04:48 | Fri 27 Jan 12 |
| Quite Impressed: A very friendly exclusives online person has since contacted me for more details and have promised to resend both books. Time will tell! | |||
Relevant content (Last 5 Late / No Delivery Problems)
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