Exclusive Books Conversion
 SUPPLIER |
Exclusive Books |
 INDUSTRY |
Retail |
| BRANCH / AREA | Online | COUNTRY | South Africa |
| TIME / DATE | 10:06 Mon 12 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | wknottcraig | View all reports by user |
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| PROBLEM | Bad communication |
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| INCIDENT | Mon 12 Dec | ||
| HEADLINE | Bad communication |
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| On 28 November I ordered books online from Exclusive Books, requesting the books to be delivered to my local Exclusive Books shop. I then sent an email to find out how I'd know when the books had arrived but received no answer from them. I sent 2 more emails and eventually received an answer that the shop would contact me. In the meantime I popped in at the shop, who told me I would receive an email from the website stating that the books had arrived!! So...which is it?? Phone call or email? And... I know that it states on the website that the books should take approximately 10 working days to be delivered, but when I order from an international company in the USA it takes 4 days from delivery to my door? | |||
| SUPPLIER'S RESPONSE | Exclusive Books | Time and Date | 06:50:02 | Wed 14 Dec 11 |
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Hello wknottcraig , I apologise for the inconvenience, I will look into this matter and get back to you. Kind Regards Nishen Pillay Customer service Manager 0117980181 |
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| CUSTOMER'S FEEDBACK | wknottcraig | Time and Date | 16:20:15 | Wed 14 Dec 11 |
| Quite Impressed: Immediate resolution with extra info given too. | |||
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