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Exactmobile - Customer Feedback and Analysis

Shown below are the statistics for Exactmobile based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (3) 20%
Complaint (12) 80%
Customer Compliment Complaint
1. keabetsoe10
2. Chriselle01
3. lallylou01
4. TracyPJ01
5. HolmesM01
Customer Feedback to Supplier Responses (last 12 months): 2 reports
Chart
Over the moon Over the moon (1) 50%
Quite Impressed Quite Impressed (1) 50%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (0) 0%
Utterly Disgusted Utterly Disgusted (0) 0%
Nature of complaints (last 12 months): 12 reports - Exactmobile
Billing/Accounts (9) 75% Billing/Accounts
Other (1) 8% Other
Spam (2) 17% Spam
Chart
Nature of complaints (last 12 months): 51469 reports - Telecommunications Industry Analysis
Bad Attitude (1989) 4% Bad Attitude
Billing/Accounts (14190) 28% Billing/Accounts
Booking Query (66) 0% Booking Query
Breach of Contract (2374) 5% Breach of Contract
Call Centre!! (3172) 6% Call Centre!!
Competitions (65) 0% Competitions
Damaged Goods (1138) 2% Damaged Goods
Expiry Date (131) 0% Expiry Date
Feedback/Response (4539) 9% Feedback/Response
Chart
Hygiene Hygiene (7) 0%
Late/No Delivery Late/No Delivery (1996) 4%
Other Other (14596) 28%
Out of Stock Out of Stock (595) 1%
Passing the Buck Passing the Buck (1352) 3%
Pricing/Barcodes Pricing/Barcodes (209) 0%
Repairs/Servicing Repairs/Servicing (4756) 9%
Spam Spam (294) 1%

Please note: All Reports & Stats fall away after 12 months

 
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