Exactmobile Complaint

SUPPLIER	Exactmobile	INDUSTRY	Telecommunications
BRANCH / AREA	Johannesburg	COUNTRY	South Africa
TIME / DATE	09:47 Thu 15 Dec	PERSON RESPONSIBLE	Customer Care
CUSTOMER	TracyPJ	View all reports by user	0 5
PROBLEM	Billing / Accounts	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 15 Dec
HEADLINE	Unauthorised Billing
I never asked for this service. I have tried to cancel the service 12031414# and called the 0800 number sent emails to customercare; Customer Care WITH NO RESPONSE. Two months down the line I receive a response from [Email Removed] confirming that the service has been cancelled only to find out today that it has not been canceled. I actually replied to the email asking again that they confirm that it was cancelled and it wasn't. The only thing worse than being ripped off is being ignored. Please, please, please please I want this removed from my account and I want a refund. How is it possible that this can happen without my knowledge or confirmation Add a new Exactmobile Report Inappropriate report?
SUPPLIER'S RESPONSE	Exactmobile	Time and Date	10:17:40 \| Thu 15 Dec 11
Hello TracyPJ, Good day Thank you for contacting the eXactmobile support. As per our conversation, We do not have any subscriptions/billings on your mobile number. I hope all is now in order? For more assistance, please do not hesitate to contact us at 082 230 2222 Regards eXactmobile

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