Exactmobile Complaint

SUPPLIER	Exactmobile	INDUSTRY	Telecommunications
BRANCH / AREA	Nationwide	COUNTRY	South Africa
TIME / DATE	16:51 Tue 6 Dec	PERSON RESPONSIBLE
CUSTOMER	Chriselle	View all reports by user	0 1
PROBLEM	Billing / Accounts	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 6 Dec
HEADLINE	Exactmobile should be investigated for illegal act
Exactmobile have been subtracting money from my cellphone without me subscribing to anything. They cannot provide me with proof that I have subscribed. I have cancelled this apparent subscription in 2009 and find out today 6 December 2011 that they have still been subtracting money from me daily/weekly and monthly for this '''subscription''. I want my money back and I want better legal procedures put in place for mobile ''services'' like these to protect customers in future. Add a new Exactmobile Report Inappropriate report?
SUPPLIER'S RESPONSE	Exactmobile	Time and Date	17:58:51 \| Tue 6 Dec 11
Hello Chriselle, Good day Thank you for bringing your matter to our attention. As per our conversation, Your club has been escalated to higher management for approval. I hope all is now in order? For more assistance, please do not hesitate to contact us at 082 230 2222 Regards eXactmobile

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