Exactmobile Complaint
 SUPPLIER |
Exactmobile |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 01:32 Sun 30 Oct | PERSON RESPONSIBLE | EXACT MOBILE |
| CUSTOMER | Mduduzim | View all reports by user |
 0
1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 27 Oct | ||
| HEADLINE | EXACT MOBILE Incorrectly billed |
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| I explained to Gugulethu that I have discovered that there was a money that was deducted from my cell, however Gugu mentioned that it could be because of downloading music, but I have never download any music. I explained to her, that I do not recall getting any sms that inform me that I have an subscription with them or even a reminder, well she did not respond on that, then she informed me that yes, the call that was logged by MTN it was only for un-subscription, hence she will send me an sms, where I have to respond by the word OUT, so that the service can be cancelled, I was extremely angry with the fact that I have to wait for their sms to come to my phone so that I can do the cancellation, which means I have to spend another airtime which I do not have, this means that this company have taken about (i.e. if I calculate from 06 June to date, that will be 21 weeks, they have taken + or - R210.00 from me) and this is a lot of money. | |||
| SUPPLIER'S RESPONSE | Exactmobile | Time and Date | 09:20:18 | Mon 31 Oct 11 |
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Hello Mduduzim, Good day Thank you for bringing your matter to our attention. As per our conversation, Your subscription has been de-activated and your request has been forwarded through to higher management. I hope all is now in order? For more assistance, please do not hesitate to contact us at 082 230 2222 Regards eXactmobile |
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