Exactmobile Complaint
 SUPPLIER |
Exactmobile |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Gauteng | COUNTRY | South Africa |
| TIME / DATE | 11:13 Wed 23 Nov | PERSON RESPONSIBLE | |
| CUSTOMER | Annie12 | View all reports by user |
 0
2
|
| PROBLEM | Billing / Accounts |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Wed 23 Nov | ||
| HEADLINE | Deduction of money for service I did not request |
||
|
Good day Exact Mobile has been deducting money from my autopage cellular account for "content" that I did not subscribed to. This has been done since April 2011 as the 1st deduction is on the 1st of May 2011 account for April usage. I could not understand why my account is no high every month. Please check your records and you will see that I have not used your service accept for the one ringtone that I subscribed to that was advertized on tv. I have tried to cancel this on my account with Autopage Cellular directly but they say that you the problem is with Exact mobile and that I must therefore contact Exact Mobile directly. Please will you investigate and refund the money that was deducted from my account but not authorized by me. Regards A Jordaan |
|||
| SUPPLIER'S RESPONSE | Exactmobile | Time and Date | 12:48:47 | Wed 23 Nov 11 |
|
Hello Annie12, Good day Thank you for bringing your matter to our attention. As per our conversation, Your subscription has now been de-activated/cancelled.I hope all is now in order? For more assistance, please do not hesitate to contact us at 082 230 2222 Regards eXactmobile |
|||
Relevant content (Last 5 Billing / Accounts Problems)
 |
|||
 |
|||
|
|
|||
|
|
|||
 |
Facebook Application
