Exactmobile Complaint

SUPPLIER	Exactmobile	INDUSTRY	Telecommunications
BRANCH / AREA	BILLING / ACCOUNTS	COUNTRY	South Africa
TIME / DATE	20:22 Wed 20 Jul	PERSON RESPONSIBLE
CUSTOMER	lallylou	View all reports by user	0 1
PROBLEM	Billing / Accounts	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 20 Jul
HEADLINE	CHARGED FOR SERVICE NOT REGISTERED FOR
MY MOTHER HAS BEEN CHARGED A WEEKLY FEE FOR A SERVICE SHE DID NOT REGISTER FOR. THE SERVICE STARTED ON FEB 9TH, SHE LEFT FOR ENGLAND ON JAN 29TH. SHE HAS NOW SPENT THE LAST 2 WEEKS TRYING TO GET THIS SORTED OUT AND BE REFUNDED THE MONEY CHARGED TO HER MNT ACCOUNT. PLEASE CAN SOMEONE CALL HER TO RECTIFY THIS, SHE LEAVES FOR ENGLAND SOON AND WOULD LIKE THIS SORTED OUT BEFORE THEN. Add a new Exactmobile Report Inappropriate report?
SUPPLIER'S RESPONSE	Exactmobile	Time and Date	09:36:58 \| Thu 21 Jul 11
Hello lallylou, Good day Thank you for bringing your matter to our attention. As per our conversation, Your subscription was de-activated and we are furthering your request through to higher management. I hope all is now in order? For more assistance, please do not hesitate to contact us at 082 230 2222 Regards eXactmobile

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