Exactmobile Complaint

SUPPLIER	Exactmobile	INDUSTRY	Telecommunications
BRANCH / AREA	Gauteng	COUNTRY	South Africa
TIME / DATE	10:20 Tue 2 Aug	PERSON RESPONSIBLE
CUSTOMER	HolmesM	View all reports by user	0 1
PROBLEM	Billing / Accounts	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 2 Aug
HEADLINE	Cancellation request
I phoned to cancel membership and was asked 20 questions. Is the number on contract / pay as you go etc. what, so you can bill me more?? I as a consumer want to CANCEL membership. Why does the person on the other end engage in an argument with me?? I pay the account and I reserve the right to cancel. If I don't have the phone on me to send a sms to request cancellation, but you still need to be able to assist me. I don't accept that you can only act on sms's sent from the phone on which you are billing me R500 per month!!!! The number being billed is 0834570594 Add a new Exactmobile Report Inappropriate report?
SUPPLIER'S RESPONSE	Exactmobile	Time and Date	10:55:46 \| Tue 2 Aug 11
Hello HolmesM, Good day Thank you for bringing your matter to our attention. As per our conversation, Your subscription has now been de-activated/cancelled. I hope all is now in order? For more assistance, please do not hesitate to contact us at 082 230 2222 Regards, eXactmobile

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