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Europcar - Customer Feedback and Analysis

Shown below are the statistics for Europcar based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (59) 31%
Complaint (131) 69%
Customer Compliment Complaint
1. derek03
2. winghenry11
3. mikedup02
4. mattcar02
5. narainsing11
Customer Feedback to Supplier Responses (last 12 months): 56 reports
Chart
Over the moon Over the moon (14) 25%
Quite Impressed Quite Impressed (10) 18%
Indifferent Indifferent (9) 16%
Not Impressed Not Impressed (5) 9%
Utterly Disgusted Utterly Disgusted (18) 32%
Nature of complaints (last 12 months): 131 reports - Europcar
Bad Attitude (8) 6% Bad Attitude
Billing/Accounts (60) 46% Billing/Accounts
Booking Query (3) 2% Booking Query
Breach of Contract (2) 2% Breach of Contract
Call Centre!! (3) 2% Call Centre!!
Damaged Goods (2) 2% Damaged Goods
Feedback/Response (13) 10% Feedback/Response
Late/No Delivery (2) 2% Late/No Delivery
Other (29) 22% Other
Chart
Passing the Buck Passing the Buck (4) 3%
Pricing/Barcodes Pricing/Barcodes (2) 2%
Repairs/Servicing Repairs/Servicing (3) 2%
Nature of complaints (last 12 months): 868 reports - Car Rental Industry Analysis
Bad Attitude (64) 7% Bad Attitude
Billing/Accounts (280) 32% Billing/Accounts
Booking Query (22) 3% Booking Query
Breach of Contract (25) 3% Breach of Contract
Call Centre!! (8) 1% Call Centre!!
Damaged Goods (8) 1% Damaged Goods
Feedback/Response (41) 5% Feedback/Response
Late/No Delivery (17) 2% Late/No Delivery
Other (361) 42% Other
Chart
Out of Stock Out of Stock (4) 0%
Passing the Buck Passing the Buck (19) 2%
Pricing/Barcodes Pricing/Barcodes (6) 1%
Repairs/Servicing Repairs/Servicing (13) 1%

Please note: All Reports & Stats fall away after 12 months

 
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