Europcar Compliment
 SUPPLIER |
Europcar |
 INDUSTRY |
Car Rental |
| BRANCH / AREA | King Shaka Airport | COUNTRY | South Africa |
| TIME / DATE | 09:22 Tue 27 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | cinzo | View all reports by user |
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| NATURE | Great Attitude |
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| INCIDENT | Tue 27 Dec | ||
| HEADLINE | Well Done...You have just won a new customer |
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I am a Director of a large accounting firm, and I met my kids and grandchildren who flew down to Durban to meet my wife and I for the holidays. I accompanied my kids to Europcar and expected the same service I always get on my trips (from other car hire companies). To my pleasant surprise, the service was very efficient, but on top of this, all the staff interacted with my Grandchildren and gave the each a complementary bucket and spade as well as a beach umbrella. When they saw that there were 3 grandchildren, they upgraded my son's car. I walked into Europcar in a good mood, but walked out feeling boyant and full of the Christmas spirit. Really set the tone for my holiday. Because of Europcar's attitude, I now intend to only use them going forward. Thank you Europcar King Shaka and well done. |
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| SUPPLIER'S RESPONSE | Europcar | Time and Date | 10:54:47 | Fri 30 Dec 11 |
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Hello cinzo, Dear Bill We are in receipt of your feedback above and do thank you for taking the time to revert back to us on a positive note as our client's feedback is of the greatest value to us. We are Glad to hear that Europcar King Shaka is full of the Christmas Spirit and ensuring our valued client's feel the Festive Spirit. Many thanks and have a great day. Europcar Customer Services |
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