Europcar Compliment
 SUPPLIER |
Europcar |
 INDUSTRY |
Car Rental |
| BRANCH / AREA | Cape Town | COUNTRY | South Africa |
| TIME / DATE | 00:20 Sat 21 Jan | PERSON RESPONSIBLE | Mr Mikhail |
| CUSTOMER | maharajh | View all reports by user |
10
 5
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| NATURE | Going the Extra Mile |
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| INCIDENT | Sat 21 Jan | ||
| HEADLINE | Walk in A customer and walk out a friend |
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I was in early to return the car and still had 4hours remaining( 10 Jan 2012 ), flight was delayed, i wanted to go to vanguard mall - I spoke to consulatant Mikhail, this guy was excellent - he gave me directions to the place - he was friendly, patient and courteous, he definately went out of his was to assist my son and I - Your Slogan - walk in a customer and leave a friend was definately correct after I dealt with him - when in cape town again i will defintely going to visit my frend mikhail for a car - he made us feel special - So WELL DONE EUROPECAR AND MIKHAIL ( wish it was the same when i came in on the 10th)p113634577/509704925 = 88266/KUL Dr Ashwin Maharajh Durban - KZN |
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| SUPPLIER'S RESPONSE | Europcar | Time and Date | 17:23:22 | Mon 23 Jan 12 |
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Hello maharajh, Dear Ashwin We are in receipt of your feedback above and thank you for taking the time to revert back to us on a positive note as our client's feedback is of the greatest value to us. Your feedback will be passed on to the branch manager and regional manager! Many thanks and have a great day. Europcar Customer Services |
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