Europcar Compliment
 SUPPLIER |
Europcar |
 INDUSTRY |
Car Rental |
| BRANCH / AREA | Randburg, Harley Street | COUNTRY | South Africa |
| TIME / DATE | 11:01 Tue 20 Dec | PERSON RESPONSIBLE | Tevin Durgiah |
| CUSTOMER | Inspecta | View all reports by user |
3
 0
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| NATURE | Great Attitude |
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| INCIDENT | Tue 6 Dec | ||
| HEADLINE | Outstanding Service & Excellent Attitude |
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Rental was booked by our insurers - therefore not even a 'paying customer' as such. Rental was booked for 13h00 but, my only lift available dropped me off an hour early. I explained to Tevin that knowing I was early, I would make myself comfortable & get through some work on the good ole laptop. No way says Tevin - your allocated vehicle may not be ready, but with some shuffling & organising I can get you into a vehicle & on your way in five minutes. This certainly suited me as I could then fetch my daughter from school on time. All this was accomplished with an extreme professionalism coupled with boundless enthusiasm. You were just as enthusiastic & professional when returning the vehicle! Tevin you are really an asset to your company. |
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| SUPPLIER'S RESPONSE | Europcar | Time and Date | 16:10:29 | Wed 21 Dec 11 |
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Hello Inspecta, Dear Gary We are in receipt of your feedback and thank you for taking the time to revert to us on a positive note as our client's feedback is of the greatest value to us. Tevin is indeed an asset to the company and we are pleased to hear that we have assisted you amicably. We look forward to assisting you with your car rental requirements. Yours Personally Europcar Customer Service |
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