Europcar Compliment
 SUPPLIER |
Europcar |
 INDUSTRY |
Car Rental |
| BRANCH / AREA | Oliver Thambo | COUNTRY | South Africa |
| TIME / DATE | 10:19 Wed 21 Dec | PERSON RESPONSIBLE | Fred Bissett |
| CUSTOMER | deppe | View all reports by user |
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| NATURE | Feedback |
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| INCIDENT | Wed 21 Dec | ||
| HEADLINE | Complaint about damages to rental car |
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| I refer to my recent complaint about Europcar Oliver Thambo that wanted to charge me for damages to a rental car, date of incident 17/11/2011, which I did not cause. After discussions with various personnel of Europcar without any results, Mr Fred Bissett, Manager of Europcar, Oliver Thambo, listened to my explanations and took note of my integregity and phoned me this morning to inform me that they closed the file and that I do not owe them anything. I just want to thank him for his understanding and for the manner in which he handled the situation. | |||
| SUPPLIER'S RESPONSE | Europcar | Time and Date | 16:07:27 | Wed 21 Dec 11 |
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Hello deppe, Dear Marie Thank you for the excellent feedback. Fred is indeed an asset to the company and we are pleased to hear that we were able to resolve your query amicably. We look forward to assisting you with your car rental requirements. Yours Personally Europcar Customer Services |
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