Europcar Complaint
 SUPPLIER |
Europcar |
 INDUSTRY |
Car Rental |
| BRANCH / AREA | Midrand | COUNTRY | South Africa |
| TIME / DATE | 08:57 Thu 12 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | kirushenp | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Sat 17 Dec | ||
| HEADLINE | Unrealistic Billing |
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I hired a car from Europecar in OR Tambo. I drove to midrand(37km),then to randburg(25km), then to monte casino(8km), back to rand burg(8km) and back to monte casino(8km). The next morning i drove from Monte casino to midrand(21km). On calculating my total km i get to 107km. Before returning the car at Grand Central Airport i filled R120 wich i consider reasonable as i was doin freeway driving and using a renault san diro. On inspection of my bank statement i found a large deduction from my deposit and requested the invoice. inspecting the invoice i notice that the mileage logged is 125km, wich i can live with, however the fuel that they have deducted to top up is R145.74. This amount added the the R120 i added before returning the car comes to R265.74 worth of fuel for a total distance of 125km. At an average cost of R10.50 a liter that would mean the car consumed 25 liters to cover a distance of 125km. I queried the claim with europecar to which i got an email reply stating claim declined. This is modern day robbery, and companies like this should'nt be allowed to operate in our local markets. I would like my top up deduction refunded as this is pure consumer *****!!! |
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| SUPPLIER'S RESPONSE | Europcar | Time and Date | 17:32:58 | Thu 12 Jan 12 |
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Hello kirushenp, Dear Kirushen We are in receipt of your feedback and thank you for allowing us the opportunity to address your complaint and apologise for the inconvenience caused. As per our conversation today please kindly allow us at least 48 hours to investigate and revert back to you. Yours Personally Europcar Customer Services |
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| CUSTOMER'S FEEDBACK | kirushenp | Time and Date | 23:02:33 | Mon 23 Apr 12 |
| Indifferent: my refund was paid in full, however the situation should have never occured. | |||
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