Europcar Complaint
 SUPPLIER |
Europcar |
 INDUSTRY |
Car Rental |
| BRANCH / AREA | Cape Town | COUNTRY | South Africa |
| TIME / DATE | 15:00 Thu 22 Dec | PERSON RESPONSIBLE | Europcar |
| CUSTOMER | MrDanielJackson | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 6 Oct | ||
| HEADLINE | THAT SMALL DENT WAS THERE ALREADY!! |
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This is the bulk of at letter I sent to Europcar after our unfortunate experience with their Cape Town branch. Hi Lloyd We did not damage the car in any way. That little dent was there before we hired the car. Me being inexperienced in car hire did not notice it let alone bring it to their attention. I had no idea that such a small dent which I have nothing to do with could come back to bite me in the financial rear-end this way. Assuming that everything was in tact and that they were aware of any dents on the car which we payed money to use, we took the car on our marry way. (Surely this is something which should be communicated more efficiently when handing out keys to your "trusted" customers). When returning the car I signed some form which the respectable guy shoved in my face, but only because we could not miss our flight and we need to leave. If I had time to listen to his story I can assure you I would never have signed that form! I will be sure to advise my followers and friends on the various social mediums to avoid dealing with Europcar at all cost in future. Merry Christmas |
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| SUPPLIER'S RESPONSE | Europcar | Time and Date | 15:16:34 | Thu 22 Dec 11 |
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Hello MrDanielJackson, Dear Daniel We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint and apologise for the inconvenience caused. Kindly allow us at least 48 working hours to investigate and revert to you. Yours Personally Europcar Customer Services |
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