Europcar Complaint

SUPPLIER	Europcar	INDUSTRY	Car Rental
BRANCH / AREA	OR Tambo Airport Kiosk	COUNTRY	South Africa
TIME / DATE	11:53 Thu 26 Jan	PERSON RESPONSIBLE
CUSTOMER	Pivacic	View all reports by user	0 1
PROBLEM	Billing / Accounts	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 24 Jan
HEADLINE	Ridiculous Invoice
I just received a damage and liability invoice for R 3997.60 after phoning Europcar to find out what this was about I was told that this is a automated email and I must just ignore the mail until they send me the supporting documents. Excuse me???!!! No one could tell me what this was for and the last time I hired a car from them was over three months ago. Please can this immediately be rectified and removed from the account? Add a new Europcar Report Inappropriate report?
SUPPLIER'S RESPONSE	Europcar	Time and Date	16:31:19 \| Thu 26 Jan 12
Hello Pivacic, Dear Gareth Please note that we are in receipt of your feedback and thank you for allowing us the opportunity to address your query at hand. We have escalated your query to our Claims Manager who is currently investigating and shall revert back to you shortly. We apologise for the inconvenience caused. Yours Personally Europcar Customer Service

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