Europcar Complaint

SUPPLIER	Europcar	INDUSTRY	Car Rental
BRANCH / AREA	Cape Town Airport	COUNTRY	South Africa
TIME / DATE	13:05 Tue 3 Jan	PERSON RESPONSIBLE	Cape Town Office
CUSTOMER	derek	View all reports by user	0 21
PROBLEM	Billing / Accounts	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 3 Jan
HEADLINE	Impossible to get invoice
Everytime I return my car to Europcar in cape town they promise to email me the final invoice. This never happens and no matter how many times I ask it stull does not get sorted. This is pathetic service Add a new Europcar Report Inappropriate report?
SUPPLIER'S RESPONSE	Europcar	Time and Date	14:17:26 \| Thu 5 Jan 12
Hello derek, Dear Derek As per our conversation today we apologise for the delay in receiving the invoice and the inconvenience caused. We have further communicated via email with you in order to receive further detail and advise. We once again sincerely apologise for the inconvenience caused. Have a great day further Yours Personally Europcar Customer Services
UPDATED RESPONSE	Europcar	Time and Date	12:12:54 \| Fri 6 Jan 12
Hello derek, Dear Derek As per our confirmation email sent to you a short while ago we do confirm that your profile has been updated with your email address and all invoices should now be received automatically. We once again sincerely apologise for the inconvenience caused. Have a great weekend. Yours Personally Europcar Customer Service Supervisor Byron Govender

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