Europcar Complaint
 SUPPLIER |
Europcar |
 INDUSTRY |
Car Rental |
| BRANCH / AREA | OR Tambo Airport | COUNTRY | South Africa |
| TIME / DATE | 19:56 Mon 23 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | dimil | View all reports by user |
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1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Fri 6 Jan | ||
| HEADLINE | DON'T hire with Europcar! |
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I rented a car from the OR Tambo branch on the 9 January 2012. First they DEDUCTED R1,500 from my credit card as a security deposit, instead of putting it on hold, then when I raised the issue, they refunded me R1,406.06 a few days later. No email or phone call to say where the rest is! I called them (from overseas) and they tell me this is for an admin fee or contract fee of some sort? I disputed this as the booking was prepaid and included ALL fees. They said they would raise a dispute and send me an email with a reference number. NOTHING sent. 8 days prior, I had rented a car from them in Cape Town. They too charged me R167.45 AFTER I returned the car, no correspondence from them either. When I questioned this charge, I was told it was for windscreen cover (which I was told was already included) and fuel, even though the car was returned with a full tank. If its for windscreen cover, why didnt they take payment at the time of collecting the vehicle? If the car was returned without a full tank, why was I told everything was ok when I dropped off the vehicle. Liars! So in total I've been ******* out of R261.39 by these *******. They dont reply to my emails either. STAY AWAY! |
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| SUPPLIER'S RESPONSE | Europcar | Time and Date | 17:06:30 | Thu 26 Jan 12 |
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Hello dimil, Dear Dimitri Please accept our sincere apologise for the misunderstanding as a result of the lack in communication and the delay. As indicated telephonically the document admin fee is a charge to all rentals for the recording and storing of rental details for a certain period as indicated on your rental agreement. We have however noted that there was no indication of this charge on your voucher and will credit the charge accordingly. All vehicle are refuelled on termination as stated on the rental agreement to ensure that the next client does receive the vehicle completely full of fuel. Once again we have agreed to credit the fuel charges as this was not clearly explained to you. We once again sincerely apologise for the inconvenience caused and trust that your query has been resolved amicably. Yours Personally Europcar Customer Service Supervisor Byron Govender |
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