Europcar Complaint
 SUPPLIER |
Europcar |
 INDUSTRY |
Car Rental |
| BRANCH / AREA | Head office | COUNTRY | South Africa |
| TIME / DATE | 11:02 Wed 11 Jan | PERSON RESPONSIBLE | Everyone |
| CUSTOMER | zakesman | View all reports by user |
 3
23
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| PROBLEM | Pricing / Barcodes |
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| INCIDENT | Wed 11 Jan | ||
| HEADLINE | Different prices for the same car |
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| I am on discovery Vitality and I have been using my vitality to book cars on Eurpcars. I just did a comparison of their prices obtained through the discovery website link to the ones that are on their website and the prices are different. I wanted to book a BMW 3 series, on the discovery website it goes for R837 and on the Europcar website it goes for R743, and yet we are made to believe that we are getting a discount on the normal price that non vitality members are paying. I am currently qualifying for a 25% discount, which works out to be R209 (on the R837) effectively paying R628 + R55 admin. My discount should be R185.75 (25% of R743) effectively paying R558 + R55 for admin. Why are we being lied to? | |||
| SUPPLIER'S RESPONSE | Europcar | Time and Date | 16:10:36 | Thu 12 Jan 12 |
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Hello zakesman, Dear Maphetla We are in receipt of your feedback and thank you for allowing us the opportunity to address your complaint and apologise for the inconvenience caused. Kindly allow us to investigate and we shall revert to you as soon as possible via email. Yours Personally Europcar Customer Services |
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Relevant content (Last 5 Pricing / Barcodes Problems)
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(( • )) Supplier's response | ||
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