Europcar Complaint
 SUPPLIER |
Europcar |
 INDUSTRY |
Car Rental |
| BRANCH / AREA | Devonport | COUNTRY | Australia |
| TIME / DATE | 04:12 Mon 19 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | winghenry | View all reports by user |
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| PROBLEM | Damaged Goods |
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| INCIDENT | Tue 22 Nov | ||
| HEADLINE | Charging on Scratches which were not related to us |
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It came to us with great dismay that Europcar handled this issue with no response. we rented a car at Hobart airport on 19Nov11, Tasmania and returned it on 22Nov11 at Devonport, Tasmania. They checked there are some scratches on the bumper area and asked to fine us for AUD656. we said the scratches were present there when we took the car but they said we may not aware we may have made it. We were in a rush to take overnight ferry to Melbourne and we actually paid for that. When we went back and looked at the photos we took on the first day we took the car, we found the scratches were already there!! we sent email to ask for refund, but there were no reply! i doubt they do business in such way! the rental cost was like AUD357 and they charged us something unrelated to us for another AUD656!! totally unacceptable!! |
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| SUPPLIER'S RESPONSE | Europcar | Time and Date | 11:02:29 | Mon 19 Dec 11 |
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Hello winghenry, Dear Henry Please note that we re in receipt of your feedback and apologise for the inconvenience caused during your rental in Australia. We will require further details of the rental and escalate the matter to the rental country Australia. We once again sincerely apologise for the inconvenience caused. Yours Personally Europcar Customer Services |
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