Europcar Complaint
 SUPPLIER |
Europcar |
 INDUSTRY |
Car Rental |
| BRANCH / AREA | King Shaka International... | COUNTRY | South Africa |
| TIME / DATE | 10:13 Tue 17 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | katalana | View all reports by user |
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| PROBLEM | Booking Query |
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| INCIDENT | Mon 12 Dec | ||
| HEADLINE | Charged an extra day for 16 minutes late |
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I rented a car from Europcar on 10.12.2011 at King Shaka Airport at 14:23 for two days. I returned the car at 14:39 on 12.12.2011. Europcar charged me for three days rental, when I contacted Europcar to query the amount I was told that there is no "grace period" and the car had been checked in after 48 hours and therefore charged for three days. This is completely unacceptable; there are a number of reasons why your vehicle could have been late from the time it takes for the robot at King Shaka Airport to change, to the queue of cars being returned. For 16 minutes you cannot possibly charge for another 24 hours?! |
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| SUPPLIER'S RESPONSE | Europcar | Time and Date | 14:12:28 | Thu 19 Jan 12 |
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Hello katalana, Dear Kathryn We are in receipt of your feedback and thank you for allowing us the opportunity to address your query at hand. As per our telephonic communication and confirmation via email with you, we trust that your query has been resolved amicably. We sincerely apologise for the inconvenience caused and should you require any further assistance please do not hesitate to contact us. Yours Personally Byron Govender Europcar Customer Service Supervisor |
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(( • )) Supplier's response |
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