Europcar Complaint
 SUPPLIER |
Europcar |
 INDUSTRY |
Car Rental |
| BRANCH / AREA | Gauteng | COUNTRY | South Africa |
| TIME / DATE | 07:31 Mon 30 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Dinesh | View all reports by user |
 0
4
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| PROBLEM | Bad Attitude |
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| INCIDENT | Mon 30 Jan | ||
| HEADLINE | 6days and money still not realeased!!!! |
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Hi Last Sunday 22 Jan 2012 we returned our car on time to the Cape town international airport Europcar and was advised that the money ( Deposite of R2000.00) will be reversed back into my credit card between 3/4 working days - I called them on the 25/01/11 and was advised that they will contact the bank and request for this to be released! They deducted R40.00 from my account from my account for no reason! and my money is still not in my account? This is unacceptable as the amount was removed from my account immediately but takes you forever to reverse? |
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| SUPPLIER'S RESPONSE | Europcar | Time and Date | 11:05:40 | Thu 2 Feb 12 |
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Hello Dinesh, Dear Dinesh Please note that we are in receipt of your feedback and thank you for allowing us the opportunity to address your query at hand. We would like to confirm that the banks have captured the hold amount for cancellation on your account and will now be available. Further confirmation and breakdown of the charges made to you have been discussed over email sent to you a short while ago. We once again sincerely apologise for the inconvenience caused to you and trust that your query has been resolved amicably. Yours Personally Europcar Customer Services |
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