Europcar Conversion
 SUPPLIER |
Europcar |
 INDUSTRY |
Car Rental |
| BRANCH / AREA | SECUNDA | COUNTRY | South Africa |
| TIME / DATE | 14:58 Tue 31 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | prosumer | View all reports by user |
 2
 0
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Difficulty with deposit refund on Debit Card |
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| I recently rented a vehicle from Secunda Europcar and presented my Mastercard Debit Card from which the rental and deposit of about R3000 was deducted. Only after the transaction was processed the manager told me that she does not take responsibility for the deposit refund duration as it is a debit card which they do not accept. I phoned today and they said that they cannot give me a time frame for the refund and that I will have to wait and see when the money is paid back into my account. The staff I have dealt with is very friendly but I expect them to take more ownership of the issue since they failed to point out to me that refunds on a debit cards is an issue. | |||
| SUPPLIER'S RESPONSE | Europcar | Time and Date | 11:30:10 | Thu 2 Feb 12 |
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Hello prosumer, Dear Mr Strydom We are in receipt of your feedback and thank you for allowing us the opportunity to address your query at hand. As per our telecommunication a short while ago we would like to request for further rental details in order to locate and escalate to the banks to speed up the refund back to your debit card. We shall be in contact with you later today and via email. We once again sincerely apologise for the inconvenience caused to you. Yours Personally Europcar Customer Service |
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| CUSTOMER'S FEEDBACK | prosumer | Time and Date | 22:20:25 | Thu 2 Feb 12 |
| Quite Impressed: The head office representative phone promptly, requested more information, agreed follow up call time, sorted the problem out and called back to verify. Thanks | |||
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