Essential Med Complaint

SUPPLIER	Essential Med	INDUSTRY	Insurance
BRANCH / AREA	Cape Town	COUNTRY	South Africa
TIME / DATE	08:18 Sun 11 Sep	PERSON RESPONSIBLE
CUSTOMER	BevM	View all reports by user	1 4
PROBLEM	poor provider	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Sun 11 Sep
HEADLINE	STAY AWAY
My son was admitted to hospital by a surgeon same day for an acute condition .. they don't pay the specialist, so that was R450. Next, the doctor was uncertain as to what procedure he would be doing, so the duration of his proposed stay was unclear. No preauthorization. In the end, I landed up with a bill of R9000 and more to come. The "day to day" didn't pay for an emergency specialist consultation The hospital plan won't pay for the hospital/ theatre as he elected to go home same day. I couldn't afford for him to stay. If you read the fine print - you won't join this scheme. READ AND UNDERSTAND AND STAY AWAY! It isn't worth your premium. Add a new Essential Med Report Inappropriate report?
SUPPLIER'S RESPONSE	Essential Med	Time and Date	16:39:33 \| Thu 15 Sep 11
Hello BevM, Thank you for bringing this matter to our attention. We will investigate urgently and revert back to you with our findings. A representative from our Claims Department will contact you shortly. Kind regards Lee Rodgers Operations manager
CUSTOMER'S FEEDBACK	BevM	Time and Date	21:01:34 \| Tue 13 Sep 11
Quite Impressed: I was contacted almost immediately after this post, by Nicole from Claims Administration for Essential Med. She's extremely professional, and has promised that my complaint would be looked into. Thus far, things appear to be moving in the right direction.