Essential Med Complaint
 SUPPLIER |
Essential Med |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Durbanville | COUNTRY | South Africa |
| TIME / DATE | 07:56 Fri 17 Jun | PERSON RESPONSIBLE | |
| CUSTOMER | HMBLAAUW | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Fri 17 Jun | ||
| HEADLINE | BAD SERVICE |
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I recently joined Essentialmed on the 1st of June. Money was paid from my account and I was informed that I would be sent all the details in a welcome pack. On the 7th of June I received no feedback, no communication and no medical aid number etc. I e-mailed the company and they informed me that they sent the 'welcome packs' that day actually (7 June 2011) On the 13th of June I contacted them, asking for my medical aid details, still no 'welcome pack' I informed them that I am very dissapointed with the service. Still no answer... Its the 17th of June, and I am cancelling my membership. I will not trust the health of my family to a company like this. I would rather pay more, receive good service and know that in an emergency, my family will be taken care of. |
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| SUPPLIER'S RESPONSE | Essential Med | Time and Date | 21:04:26 | Tue 16 Aug 11 |
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Hello HMBLAAUW, Essential Med pride ourselves on being very transparent and upfront in our communications, with all information available in the welcome pack also being available for your perusal on our website before joining. It is unfortunate that you did not receive the welcome pack mailed to your address as per our records. In addition, we also sent a second welcome pack as per your request, as well as forwarded your policy schedules and welcome letter by email. Kind regards Lee Rodgers Operations manager |
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| CUSTOMER'S FEEDBACK | HMBLAAUW | Time and Date | 06:45:43 | Wed 22 Jun 11 |
| Indifferent: I received a call from Essential med and someone else took over my 'account'. I will see how my first claim is handled and will then decide whether to stay with them or not... | |||
Relevant content (Last 5 Feedback / Response Problems)
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