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Engen Petroleum - Customer Feedback and Analysis

Shown below are the statistics for Engen Petroleum based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (65) 27%
Complaint (175) 73%
Customer Compliment Complaint
1. andrejor04
2. luminass30
3. vneethling21
4. HennieBeukes03
5. Bartlett12
Customer Feedback to Supplier Responses (last 12 months): 78 reports
Chart
Over the moon Over the moon (11) 14%
Quite Impressed Quite Impressed (18) 23%
Indifferent Indifferent (14) 18%
Not Impressed Not Impressed (10) 13%
Utterly Disgusted Utterly Disgusted (25) 32%
Nature of complaints (last 12 months): 175 reports - Engen Petroleum
Bad Attitude (65) 37% Bad Attitude
Billing/Accounts (13) 7% Billing/Accounts
Call Centre!! (1) 1% Call Centre!!
Competitions (2) 1% Competitions
Damaged Goods (9) 5% Damaged Goods
Expiry Date (1) 1% Expiry Date
Feedback/Response (6) 3% Feedback/Response
Hygiene (5) 3% Hygiene
Late/No Delivery (2) 1% Late/No Delivery
Chart
Other Other (47) 27%
Out of Stock Out of Stock (12) 7%
Pricing/Barcodes Pricing/Barcodes (7) 4%
Repairs/Servicing Repairs/Servicing (5) 3%
Nature of complaints (last 12 months): 960 reports - Service Station Industry Analysis
Bad Attitude (249) 26% Bad Attitude
Billing/Accounts (72) 8% Billing/Accounts
Breach of Contract (8) 1% Breach of Contract
Call Centre!! (1) 0% Call Centre!!
Competitions (15) 2% Competitions
Damaged Goods (27) 3% Damaged Goods
Expiry Date (5) 1% Expiry Date
Feedback/Response (25) 3% Feedback/Response
Hygiene (18) 2% Hygiene
Chart
Late/No Delivery Late/No Delivery (5) 1%
Other Other (429) 45%
Out of Stock Out of Stock (33) 3%
Passing the Buck Passing the Buck (6) 1%
Pricing/Barcodes Pricing/Barcodes (37) 4%
Repairs/Servicing Repairs/Servicing (30) 3%

Please note: All Reports & Stats fall away after 12 months

 
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