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Elite Mobile - Customer Feedback and Analysis

Shown below are the statistics for Elite Mobile based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (76) 34%
Complaint (149) 66%
Customer Compliment Complaint
1. nathan230
2. reddice12
3. TABEAK11
4. SF100702
5. carmenrim11
Customer Feedback to Supplier Responses (last 12 months): 95 reports
Chart
Over the moon Over the moon (31) 33%
Quite Impressed Quite Impressed (35) 37%
Indifferent Indifferent (10) 11%
Not Impressed Not Impressed (8) 8%
Utterly Disgusted Utterly Disgusted (11) 12%
Nature of complaints (last 12 months): 149 reports - Elite Mobile
Bad Attitude (10) 7% Bad Attitude
Billing/Accounts (38) 26% Billing/Accounts
Breach of Contract (16) 11% Breach of Contract
Call Centre!! (17) 11% Call Centre!!
Damaged Goods (1) 1% Damaged Goods
Feedback/Response (14) 9% Feedback/Response
Late/No Delivery (5) 3% Late/No Delivery
Other (33) 22% Other
Passing the Buck (3) 2% Passing the Buck
Chart
Repairs/Servicing Repairs/Servicing (2) 1%
Spam Spam (10) 7%
Nature of complaints (last 12 months): 51469 reports - Telecommunications Industry Analysis
Bad Attitude (1990) 4% Bad Attitude
Billing/Accounts (14190) 28% Billing/Accounts
Booking Query (66) 0% Booking Query
Breach of Contract (2374) 5% Breach of Contract
Call Centre!! (3172) 6% Call Centre!!
Competitions (65) 0% Competitions
Damaged Goods (1138) 2% Damaged Goods
Expiry Date (131) 0% Expiry Date
Feedback/Response (4539) 9% Feedback/Response
Chart
Hygiene Hygiene (7) 0%
Late/No Delivery Late/No Delivery (1996) 4%
Other Other (14595) 28%
Out of Stock Out of Stock (595) 1%
Passing the Buck Passing the Buck (1352) 3%
Pricing/Barcodes Pricing/Barcodes (209) 0%
Repairs/Servicing Repairs/Servicing (4756) 9%
Spam Spam (294) 1%

Please note: All Reports & Stats fall away after 12 months

 
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