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Ekurhuleni Metropolitan Municipa... - Customer Feedback and Analysis

Shown below are the statistics for Ekurhuleni Metropolitan Municipality based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (9) 8%
Complaint (104) 92%
Customer Compliment Complaint
1. alexjord03
2. Jeanett02
3. angry 08402
4. mikebrunk1111
5. egroeg02
Nature of complaints (last 12 months): 104 reports - Ekurhuleni Metropolitan Municipality
Bad Attitude (4) 4% Bad Attitude
Billing/Accounts (53) 51% Billing/Accounts
Booking Query (1) 1% Booking Query
Breach of Contract (1) 1% Breach of Contract
Call Centre!! (6) 6% Call Centre!!
Damaged Goods (1) 1% Damaged Goods
Feedback/Response (4) 4% Feedback/Response
Hygiene (2) 2% Hygiene
Late/No Delivery (3) 3% Late/No Delivery
Chart
 Other Other (19) 18%
Pricing/Barcodes Pricing/Barcodes (1) 1%
Repairs/Servicing Repairs/Servicing (9) 9%
Nature of complaints (last 12 months): 1202 reports - Municipal Industry Analysis
Bad Attitude (100) 8% Bad Attitude
Billing/Accounts (449) 37% Billing/Accounts
Booking Query (6) 0% Booking Query
Breach of Contract (7) 1% Breach of Contract
Call Centre!! (71) 6% Call Centre!!
Damaged Goods (10) 1% Damaged Goods
Feedback/Response (58) 5% Feedback/Response
Hygiene (12) 1% Hygiene
Late/No Delivery (59) 5% Late/No Delivery
Chart
 Other Other (302) 25%
Passing the Buck Passing the Buck (32) 3%
Pricing/Barcodes Pricing/Barcodes (5) 0%
Repairs/Servicing Repairs/Servicing (89) 7%
Spam Spam (2) 0%
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Please note: All Reports & Stats fall away after 12 months

 
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