Edgars Compliment
 SUPPLIER |
Edgars |
 INDUSTRY |
Retail |
| BRANCH / AREA | Tyger Valley | COUNTRY | South Africa |
| TIME / DATE | 08:58 Tue 3 Jan | PERSON RESPONSIBLE | Robin and Kariem |
| CUSTOMER | robnhood | View all reports by user |
18
 31
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| NATURE | Going the Extra Mile |
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| INCIDENT | Tue 3 Jan | ||
| HEADLINE | Fast, friendly, efficient |
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I was looking for office shoes. Upon finding a style I like but with none in my size on the shelf, I called Robin who immediately went to the back room to search. He also emerged & went to ask a colleague about this, & then immediately returned to tell me that they had no stock of my size. I went to other shops, didn't find anything I liked, so I returned to Edgars & found an alternative. Robin was busy with other customers, so I indicated to Kariem, who was busy with a customer on the phone, that I'd like some help. He acknowledged my request but his customer occupied him for a long time. Robin then appeared & Kariem sent him to me. While Robin was assisting me, Kariem's customer finished with him, & he immediately approached me to confirm that I was satisfied & to apologise for not being available immediately. Both of these young gents are absolutely professional & gracious in their duties. Both did more than I expected (Robin pursuing all options to find things, & Kariem sending his colleague AND following up in person as soon as he could!). Both are very friendly and courteous! Thanks guys! Management, these guys deserve a raise! Please reward them accordingly. |
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| SUPPLIER'S RESPONSE | Edgars | Time and Date | 14:21:28 | Wed 4 Jan 12 |
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Hello robnhood, Thank you for taking the time to inform us of the exceptional service that you received from our staff. I appreciate the gesture, I will most definitely be sharing your compliment with senior management. Your long standing patronage is much appreciated as well as your continued support. Kind regards Customer Services |
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