Edgars Complaint
 SUPPLIER |
Edgars |
 INDUSTRY |
Retail |
| BRANCH / AREA | Edcon | COUNTRY | South Africa |
| TIME / DATE | 06:45 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | jvtronic | View all reports by user |
 0
3
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Unacceptable service |
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| On 23/11/2011 I wrote complain about services from Edgars. Story carry on till today. Two days after my last complain they come pick up my broken dishwasher and nightmare starts. My dishwasher is broken from June 2011 and till today wasn't repair. After numerous calls to customer services to try to find out, what happening with my dishwasher , I had always promise that someone will call me to inform me about status. Never happen anything, if we not call them nobody ever call us. When you call them, only answer you got from them is we waiting for the parts. On the 6 of February 2012, dishwasher has been suddenly drop by my house. When I came home I find out that dishwasher is full of dents and scratches. So we immediately call back and only what we had again was promise that somebody will call us. And as usual, nothing happen. When I test dishwasher, I find out that is not working and the display showing same error message as before. So basically nobody touch anything. They are quick to take monthly payment from your account for your insurance, but service is unprofessional and absolutely pathetic. So if you want to take Edgars insurance, be very careful, service *****. | |||
| SUPPLIER'S RESPONSE | Edgars | Time and Date | 09:12:18 | Thu 9 Feb 12 |
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Hello jvtronic, Please accept our sincere apologies with regards to the repair of your dishwasher , which is still faulty . The matter has been escalated to the manager and you will be provided with urgent assistance . Kind Regards Customer Services 0800 203 925 |
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Relevant content (Last 5 Repairs / Servicing Problems)
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