Edgars Complaint
 SUPPLIER |
Edgars |
 INDUSTRY |
Retail |
| BRANCH / AREA | Boulders | COUNTRY | South Africa |
| TIME / DATE | 10:58 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | thobeka.mkhize | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | Lack of customer service |
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| on the 26/01/2012 I visited boulders to apply for an account , There were no clients but I was not attended to for a duration of about 10min , the staff was busy talking to each other and walking up and down, When they saw me leaving then they decided to attend to me but I was too feed up . The next day on the 27th i went to apply again , i was told to bring my marrige certificate and they will phone my work place to determine employment . I told them to call after 3 . The next day I bought the marrige certificate and it was faxed to the accounts department . No one confirmed if it had been recived on the other side . The next week I got a call from the accounts department ,they needed my marriage certificate and had not recived it . I decided to send it myself to Makhubo . On 4/02/2012 I revisited Edgars. I arrived at 9am and was told that they need my marrige certificate again !!! they have not recived it , I gave it to them . I was told that they had not phoned my work place and they had a WHOLE week to do so . Eric who was helping me for the first time really tried his best but due to lack of customer service from my previous visit's I left 2 hours later with no edgars account | |||
| SUPPLIER'S RESPONSE | Edgars | Time and Date | 11:39:16 | Tue 7 Feb 12 |
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Hello thobeka.mkhize, Thank you for making contact with us and we are sorry for the frustrations and inconvenience incurred to you in our store. We have escalated your query to our new accounts department to provide you with assistance with your application. Kind regards Customer Services 0800 203 925 |
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