Edgars Complaint

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SUPPLIER	Edgars	INDUSTRY	Retail
BRANCH / AREA	Oakdene, the glen shoppi...	COUNTRY	South Africa
TIME / DATE	15:41 Sat 4 Feb	PERSON RESPONSIBLE	Jacob
CUSTOMER	Mpiloza	View all reports by user	3 7
PROBLEM	Cellphone Gadget	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Sat 4 Feb
HEADLINE	Key pad and Battery lifespan
I bought a Galaxy Y on Thursday 2nd February 2012. I went to the ratailer today 4th February 2012 to complain about battery that dies within 4 hours, keypad that is not user friendly and asked the Consultant why he never explained how it worked. He told me the key pad is too small and I needed to deal with it. I then went back 2 hours after to advise them that I would be reporting the matter to Hello Peter. The Retail Operations Manager panicked. I showed his the screen that battery was flat and the Consultant advised that it is not his duty to explain and show me how the phone is operated to give me options to choose or any other reason. His duty is to switch on the phone and ensure it works and make a sale. When asked about the keys that I have to punch many a time which obviously means there is a problems, he said I must deal with the phone and it is not the stores problem that key pads give me a problems and that I have to switch off and on again and be frustrated. What about the CPA and OBF. What kind of Customer Service is Edgars offering Clients. Am I going to store away a fone that I cannot use to send emails or sms cos of pad and buy another. This was the worst CS Add a new Edgars Report Inappropriate report?
SUPPLIER'S RESPONSE	Edgars	Time and Date	16:12:34 \| Mon 6 Feb 12
Hello Mpiloza, Thank you for bringing this matter to our attention with regards to your faulty cellphone for which we apologise. The store manager will be in contact with you to assist you in resolving this matter . Kind regards Customer Services 0800 203 925
CUSTOMER'S FEEDBACK	Mpiloza	Time and Date	09:08:05 \| Wed 8 Feb 12
Not Impressed: I am not impressed as the store manager has not responded nor reverted back to me. I am hoping that it will not take more than a week to decide as I feel they should just give me back my money as the service was not satisfactory and the phone buttons are still not a joy and would stuck now and agian which is a true inconvenience. Funny that I bought 3 blackberry's at Edgars Sandton and the service was super and I buy a cheaper phone only to be treated like this. Not impressed at all