Edgars Complaint

SUPPLIER	Edgars	INDUSTRY	Retail
BRANCH / AREA	Edgars	COUNTRY	South Africa
TIME / DATE	09:04 Tue 7 Feb	PERSON RESPONSIBLE	Head of Security
CUSTOMER	Mpho.Sadike	View all reports by user	0 1
PROBLEM	safety inside the shop	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 3 Feb
HEADLINE	I was mugged inside Edgars store
I was doing my shopping at Edgars Clearwater Mall on Friday the 3rd february 2012 and was approached by some ladies who started chatting to me randomly. After a while they took off with my hand bag, filled with all my possessions(car keys, ID, purse, etc). I quickly reported it to security and I was told that they will check the footage of the camera. To my dismay, i had to wait for over an hour and still no results. I was later told that the footage does not show anything. I then waited for the head of security who took a long time to respond to such an urgent matter. he then promised to check the footage personally and then give me a call. I have not heard from him or even received an apology, as all this happened inside the store. The head of security never called me. I am truly appalled at the fact that we are no longer safe inside our malls and the people that are supposed to service us do not care about their customers. Add a new Edgars Report Inappropriate report?
SUPPLIER'S RESPONSE	Edgars	Time and Date	11:21:38 \| Tue 7 Feb 12
Hello Mpho.Sadike, Thank you for bringing this matter to our attention and we apologise for the inconvenience and frustrations incurred. We have escalated the incident to our management who will be contacting you directly to provide feedback. Kind regards Customer Services 0800 203925