Edgars Complaint
 SUPPLIER |
Edgars |
 INDUSTRY |
Retail |
| BRANCH / AREA | Head office | COUNTRY | South Africa |
| TIME / DATE | 11:34 Wed 8 Feb | PERSON RESPONSIBLE | call centre |
| CUSTOMER | Kim Mapley | View all reports by user |
 5
9
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Sun 29 Jan | ||
| HEADLINE | Edgars ******** my money |
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I have had my account for 2 years and from the beginning said I did not want to be a member of Edgars Club. I often do not receive my accounts in the mail but when I do I have confidence in Edgars to bill me correctly. Was I not suprised when I received an Edgars Club magazine this month. I went to the Clearwater branch to complain and they admitted they have been adding the R25 cost to my account since October. I WANT PROOF who authorised this! I asked the call centre agent who was called from client services and they said the records are cleared for 2011. I DEMAND a full refund of the past 4 months Edgars Club contributions AND proof that I joined the club. The staff at the store were very non-chalant about the whole thing and so was the call centre agent who told me he will stop the deduction but not give my money back.....for the record, I left the magazine with Client Services. |
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| SUPPLIER'S RESPONSE | Edgars | Time and Date | 12:44:35 | Thu 9 Feb 12 |
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Hello Kim Mapley, Thank you for making contact with us and raising your concerns . We are investigating the matter and will assist you as soon as possible with the club cancellation and the reversals. Kind regards Customer Services 0800 203 925 |
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