Edgars Complaint
 SUPPLIER |
Edgars |
 INDUSTRY |
Retail |
| BRANCH / AREA | Pretoria Central | COUNTRY | South Africa |
| TIME / DATE | 08:21 Fri 3 Feb | PERSON RESPONSIBLE | Cashiers |
| CUSTOMER | una | View all reports by user |
 0
3
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | Day light robbery |
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| I went to Edgars in PTA central yesterday to make use of my cash rewards vouchers. I bought a top on sale and paid with R50.00 and added a balance by my gift card. The problem started when i went to 2nd floor where i purchase a grey top wich was priced R199.99, your cashier didn't even bother to tell me in stead she called her manager to come and change the price to R199.99 as it was R159.99 (20% off). on my way down i asked 1 of the ladies on the floor the price for the top and she said is 20% off. Meaning that they robbed me R40.00 and if i am to take it back the today, they will want to give me R159.99 hence they manipulated the system price. Then i went to 1st floor to look for shoes, they were priced R199.99 i gave the cashier R50*4 vouchers and the lady said my shoes are on promotion and she cannot allow me to pay R159.99 as my voucher is discount as well, which to me didn't make sense. I said to her if that's the case, I don't mind to go on the floor and take other items and add on the money. she said in her own word and i qoute" if you want to buy the shoes for R159.99, i give you the vouchers and you give me R159.99 cash or i change the price to R199.99" I want my moneybac | |||
| SUPPLIER'S RESPONSE | Edgars | Time and Date | 14:46:22 | Mon 6 Feb 12 |
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Hello una, Thank you for bringing this matter to our attention and we apologise for the frustrations incurred. Please note that your query has been escalated to the senior manager to provide you with feedback. Kind Regards Customer Services 0800 203 925 |
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