Edgars Complaint
 SUPPLIER |
Edgars |
 INDUSTRY |
Retail |
| BRANCH / AREA | CAPE TOWN | COUNTRY | South Africa |
| TIME / DATE | 20:26 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | spicemanpete | View all reports by user |
 1
5
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Billing for non-payment/ when ahead on payments? |
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I am sick and tired of this unprofessional behaviour by Edgars, I am one payment ahead of what I am required to pay, I had an amount originally approx: R 1300.00, BEFORE i RECEIVED AN ACCOUNT i HAD MADE A PAYMENT INTO MY EDGARS CARD AT THE END OF NOVEMBER,2011. i FIND IT RATHER AMUSING THAT "THE COMPUTER" CAN PICK UP NON-PAYMENTS BUT CANNOT RECOGNIZE THE FACT THAT I AM ACTUALLY ONE MONTH AHEAD ON PAYMENT ? ALTHOUGH i AM "ONE PAYMENT AHEAD" i HAVE BEEN BILLED R 20.42 FOR NOT PAYING MY ACCOUNT WHICH IS SUPPOSED TO PAID UP WITHIN A TIME FRAME OF SIX MONTHS. EDGARS MANAGEMENT MUST REALIZE THAT A COMPUTER IS PROGRAMMED BY HUMANS,i HAVE BEEN UNFAIRLY OVERCHARGED AND i WILL BE TAKING THIS FURTHER ELSEWHERE, i WOULD REALLY LIKE TO KNOW HOW MANY OTHER SOUTH AFRICANS FEEL DISGRUNTLED OVER THESE CHARGES.7 |
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| SUPPLIER'S RESPONSE | Edgars | Time and Date | 13:23:31 | Thu 9 Feb 12 |
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Hello spicemanpete, Thank you for bringing this matter to our attention and we apologise for the frustrations incurred with your account payment . We have escalated your query to our accounts department to fully investigate the payments and to provide you with the outcome . Kind regards Customer Services 0800 203 925 |
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