Edgars Conversion
 SUPPLIER |
Edgars |
 INDUSTRY |
Retail |
| BRANCH / AREA | Pavilion | COUNTRY | South Africa |
| TIME / DATE | 10:02 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | stylebudd | View all reports by user |
 9
 17
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| PROBLEM | Bad Quality Shoes |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Bad Quality Shoes |
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| I usually buy my shoes from a more affordable retailer other than Edgars but decided to give the Edgars/Prato shoes a try for a change and see if paying a little more would be worth it and if the shoes would last longer. I bought a pair of black "dance" canvas laceups about 3 months ago at Prato in Pavilion. WIthin the first week the innersoles came loose and were quiet uncomfortable to walk in. I thought instead of the hassle of going back to the Pav (no transport) I'd solve the problem with innersoles myself. Then not long after that a hole appeared where my big toe sits. The shoes are a perfect fit but the fabirc is not strong at all. I guess I may as well go back to purchasing my comforable shoes from the more affordable "opposition" in future. | |||
| SUPPLIER'S RESPONSE | Edgars | Time and Date | 09:55:46 | Thu 9 Feb 12 |
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Hello stylebudd, Please accept our sincere apologies for the quality of your shoes . We have advised the store that you will be coming for assistance when it is convenient for you. Thank you for your support and we value your custom. Kind Regards Customer Services 0800 203 925 |
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| CUSTOMER'S FEEDBACK | stylebudd | Time and Date | 14:12:29 | Mon 13 Feb 12 |
| Quite Impressed: Thank you i did receive a call from Edgars and I will be returning the shoes to PRATO at Pavilion sometime when I can manage to get there so they can see if its a manufacture defect | |||
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