Edgars Conversion
 SUPPLIER |
Edgars |
 INDUSTRY |
Retail |
| BRANCH / AREA | Accounts Call Centre | COUNTRY | South Africa |
| TIME / DATE | 14:32 Fri 20 Jan | PERSON RESPONSIBLE | Senzekile Shabalala |
| CUSTOMER | Mhayise | View all reports by user |
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| PROBLEM | Call Centre!! |
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| INCIDENT | Fri 20 Jan | ||
| HEADLINE | Pathetic Customer Service |
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| I used to be an Edgars account holder years ago and I paid the account off and closed it a year ago. When we check my credit rating at ITC it still shows that I owe Edgards which shows that my payment obviously was not updated. so I contact the call centre ands this Lady Senzekile Shabalala becomes very rude when I told her that asking for an update from ITC does not solve my problem now if it takes 3 weeks for them to respond. i asked to speak to someone else and she told me to redial, I asked to speak to her supervisor and she put me on hold for a good 20 mintes until I cut the call. while I was holding I called back on another line and asked who last updated my profile and I was given this nameby Mamello . i need this issue sorted ASAP | |||
| SUPPLIER'S RESPONSE | Edgars | Time and Date | 14:18:44 | Sat 21 Jan 12 |
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Hello Mhayise, Thank you for bringing this matter to our attention. Our accounts department will fully investigate and provide you with feedback on the status of the account . Kind regards Customer Services 0800 203 925 |
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| CUSTOMER'S FEEDBACK | Mhayise | Time and Date | 09:26:05 | Mon 30 Jan 12 |
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Quite Impressed:
Immediate response I was contacted by Edgars and I got 2 letters from Marshaltown confirming that yes I paid up my account. all sorted and great and I still ask why should we fight kick and scream before we get things sorted. Service must be rendered correctly the first time around |
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(( • )) Supplier's response | ||
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