Edgars Conversion
 SUPPLIER |
Edgars |
 INDUSTRY |
Retail |
| BRANCH / AREA | Killarney Mall | COUNTRY | South Africa |
| TIME / DATE | 20:19 Wed 11 Jan | PERSON RESPONSIBLE | Patience Ndlovu (Stor... |
| CUSTOMER | satch.g.chetty@ | View all reports by user |
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| PROBLEM | Pricing / Barcodes |
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| INCIDENT | Wed 11 Jan | ||
| HEADLINE | Non-compliance of CPA-Despicable behavior of staff |
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| A Guess handbag on the sales shelf caught our attention, there was no barcode nor a pricetag.In addition,a display next to the shelf indicated a discount of up to 50% off.Furthermore,in order to ascertain the price,there was no sales assistants or cashiers in sight.We then approached "Zwandile",if he was an employee of Edgars,to which he replied yes and courteously assisted us by going to management to obtain a price.This process was prolonged for 20mins until he returned to obtain a similar Guess bag from the sales shelf in order to obtain a barcode,reason unable to detect the barcode on the system.He returned with a barcode cited on a piece of paper and informed us that there's a further 50% discount and we will not encounter any problems as the cashiers are well aware of the pricing/discount.However when we were requested the sales slip,we noticed that the bag was priced at R1399 without the 50% discount,this discrepancy was raised with the cashier to much fan fare,in front of customers demeaning us,as if we were deceitful.It was escalated to Patience who initially was extremely arrogant,changed her attitude when Zwandile validated his actions-must be commended for his honesty. | |||
| SUPPLIER'S RESPONSE | Edgars | Time and Date | 09:34:33 | Thu 12 Jan 12 |
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Hello satch.g.chetty@, Thank you for bringing this incident to our attention and apologise for the frustrations incurred with regards to the pricing of our Guess Bag. Our management will be in direct contact with you in order to resolve this matter . We thank you for taking the time to inform us of our shortfalls thus allowing us the opportunity to rectify our shortfalls. Kind regard Customer Services 0800 203 925 |
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| CUSTOMER'S FEEDBACK | satch.g.chetty@ | Time and Date | 13:45:30 | Thu 19 Jan 12 |
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Over the Moon:
We are overwhelmed with the outcome as it met our expectations. Compliments to Cynthia Chetty, for facilitating the process and demonstrating Client Centricity and restoring our faith in the Edgars Brand,once again! Regards, S.G.Chetty |
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(( • )) Supplier's response | ||
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