Edgars Conversion
 SUPPLIER |
Edgars |
 INDUSTRY |
Retail |
| BRANCH / AREA | Tygervalley | COUNTRY | South Africa |
| TIME / DATE | 21:00 Tue 31 Jan | PERSON RESPONSIBLE | Website/Security |
| CUSTOMER | lezaan5 | View all reports by user |
 2
 5
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| PROBLEM | Trading hours |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Incorrect info on website |
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| So I forgot that I have to R50 vouchers from my cash card. I went on the internet and saw the trading hours of Edgars Tygervalley is 9am - 9pm. As I never shop in the evenings I was not aware of the trading hours. I was there about 19:05. It was closed, I saw there were still some people inside, asked the security if I could just go in quick as my voucher expires today, I showed it to her.... she contacted someone who said she shouldn't let me in. If I knew you were only open till 19:00 I would have made I plan, but as per the internet I knew I did not have to hurry because the trading hours is till 21:00. So I drove to Tygervalley for nothing and lost the R100 voucher. | |||
| SUPPLIER'S RESPONSE | Edgars | Time and Date | 13:39:31 | Wed 1 Feb 12 |
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Hello lezaan5, Thank you for bringing this matter to our attention and we are sorry for the inconvenience incurred. As per discussion you may redeem your vouchers today as arrangements have been made . We have checked the trading times on the website and it is correct . Kind regards Customer Services 0800 203 925 |
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| CUSTOMER'S FEEDBACK | lezaan5 | Time and Date | 07:58:31 | Fri 3 Feb 12 |
| Quite Impressed: My voucher was accepted as per arrangement. The times on Tygervalley's website is incorrect - it still shows 9am - 9pm. Thank you. | |||
Relevant content (Last 5 Trading hours Problems)
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