Edgars Conversion
 SUPPLIER |
Edgars |
 INDUSTRY |
Retail |
| BRANCH / AREA | Rosebank CNA | COUNTRY | South Africa |
| TIME / DATE | 09:18 Fri 23 Dec | PERSON RESPONSIBLE | N/A |
| CUSTOMER | Ginelle van Wyk | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Fri 23 Dec | ||
| HEADLINE | Cannot Purchase on My own Account |
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For Christmas tried to buy a WII for my brothers on my edgars account which is in good standing! First i have to get authorisation, after i have shown identification i have to go through a system authorisation which fails obviously. Then no-one in the store can assist me or knows what to do, I finally get given a number for the ***** line 0114989325 that just rings and rings and no-one answers. Basically i cannot purchase goods and no-one can assist me, What is the point? |
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| SUPPLIER'S RESPONSE | Edgars | Time and Date | 12:31:15 | Fri 23 Dec 11 |
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Hello Ginelle van Wyk, Thank you for bringing this matter to our attention and we apologise for the frustrations incurred. We will contact you to resolve this matter and provide you with the reason for the authorization of the transaction in question. Kind regards Customer Services |
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| CUSTOMER'S FEEDBACK | Ginelle van Wyk | Time and Date | 12:57:52 | Tue 3 Jan 12 |
| Over the Moon: Everything was sorted out i was able to buy the Wii in time. Thanks a million to Cynthia Chetty and Charmaine Kester and also the manager of CNA for correcting this matter.... | |||
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