Edgars Conversion
 SUPPLIER |
Edgars |
 INDUSTRY |
Retail |
| BRANCH / AREA | National | COUNTRY | South Africa |
| TIME / DATE | 11:41 Thu 26 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | ikarbary | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 26 Jan | ||
| HEADLINE | Billed for airtime I did not receive |
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I subscribed to edgar's R33 for R50 OTA airtime purchase. I waited and waited and no airtime was sent to my phone. When I received my edgars bill at the end of the month, they charged me the R33!! EDGARS, where is my airtime???? |
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| SUPPLIER'S RESPONSE | Edgars | Time and Date | 13:12:09 | Thu 26 Jan 12 |
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Hello ikarbary, Thank you for bringing this matter to our attention and we apologise for the error with regards to your airtime subscriptions. We will investigate the billing and provide you with urgent feedback . Kind regards Customer Services 0800 203 925 |
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| CUSTOMER'S FEEDBACK | ikarbary | Time and Date | 15:02:45 | Wed 1 Feb 12 |
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Over the Moon:
Quick response from Edgars! Got a friendly call with a resolution AND an apology. It's unfortunate though that its not possible for me to subscribe to the airtime offer. |
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Relevant content (Last 5 Billing / Accounts Problems)
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(( • )) Supplier's response | ||
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