Edgars Conversion
 SUPPLIER |
Edgars |
 INDUSTRY |
Retail |
| BRANCH / AREA | ***** Department | COUNTRY | South Africa |
| TIME / DATE | 15:45 Mon 23 Jan | PERSON RESPONSIBLE | ***** Department |
| CUSTOMER | Larry310 | View all reports by user |
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 5
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 23 Jan | ||
| HEADLINE | Absolutely useless - Closing Account |
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| Dear Edgars. After someone stole my Edgars card they went on a massive spending spree which was great for them as it was Christmas time but not so great for you and I. I am not sure how you don't even have the most basic of checks and balances that an African man was buying on an account of a Caucasian with a Dutch surname. Anyway what really has got me is the fact that the ***** department just NEVER EVER answers the phone. I have had the money reversed but it took countless hours of hanging on, trying different numbers. Going into branches etc. To make matters worse you allowed this person to open up every single type of protection funeral etc etc plan known to man. Now I cannot get through to the ***** dept and customer service cannot cancel it as the ***** dept have locked the account. I promise you this, I WILL NEVER EVER buy from Edgars again, I am shutting my account and no family member of mine will EVER buy from Edgars or open up an Edgars account ever. Thanks for notching up a truly shocking customer service experience. | |||
| SUPPLIER'S RESPONSE | Edgars | Time and Date | 09:31:31 | Tue 24 Jan 12 |
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Hello Larry310, Thank you for making contact with us and bringing this matter to our attention . We are sorry for the frustrations and inconvenience incurred with regards to the fraudulent transactions on your account. We have escalated the matter to our fraud department for urgent assistance and they will be in direct contact with you to provide you with the outcome. Kind regards Customer Services 0800 203 925 |
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| CUSTOMER'S FEEDBACK | Larry310 | Time and Date | 09:24:56 | Thu 26 Jan 12 |
| Quite Impressed: Issue resolved, would be nice if I had not had to go to such a forum in the first place. But thanks. | |||
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