Early Bird Complaint
 SUPPLIER |
Early Bird |
 INDUSTRY |
Other |
| BRANCH / AREA | Midrand Appliance | COUNTRY | South Africa |
| TIME / DATE | 15:34 Tue 10 Jan | PERSON RESPONSIBLE | Rochila |
| CUSTOMER | PineFJ | View all reports by user |
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Tue 10 Jan | ||
| HEADLINE | Worst Service Ever; Early Bird = DEAD BIRD |
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| Reported washing machine broken to the call centre we were not contacted within the three day window as informed. A week went by and after numerous calls demanding action, the Technicians arrived - three days later - the machine could not be fixed on the premises and were taken to the workshop. Taken the festive season and the in-between holidays we did not expect the machine to be fixed within the 5 days as they proposed. We were contacted on Thursday 5 Jan 2012 for delivery on Friday 6 Jan 2012. We were still on holiday and made arrangements with Early Bird for Monday 9 Jan 2012 - wife cancelled all appointments and waited - NO LUCK. To date Tuesday 10 Jan 2012 NO MACHINE DELIVERED, and after 15 calls still NO appointment or indicaion of when it will be delivered. Of the 15 calls three were answered, 1st call was cut-off after listening to my complaint, the 2nd call I was placed back in the call line. The 3rd call was answered and the operator attended to my complaint, she replied: sir will discuss with our Service Manager and phone you back ASAP. This was at 10h00, and at 15h30, no one has called me yet, still no machine delivered. NO SATISFACTION, wasting time and company money | |||
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