Discovery Health Compliment
 SUPPLIER |
Discovery Health |
 INDUSTRY |
Medical Aid |
| BRANCH / AREA | Durban | COUNTRY | South Africa |
| TIME / DATE | 10:14 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | niktal | View all reports by user |
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| NATURE | Going the Extra Mile |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | That little bit extra |
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| I would like to thank Discovery health for going that bit further and making a difficult time a lot easier. My son has been ill and needed to go to hospital for scans etc. It has been a very traumatic time for my family. Discovery paid what they needed to, gave authorisations without any problems. On the day we were in the hospital a very nice lady came to check on us and make sure all was ok. She also gave my 3ry old his now favourite bear. I realise we pay a lot for this service but a lot of companies would not go that extra mile. They have made a very difficult time for my family much more bearable, thank you!! | |||
| SUPPLIER'S RESPONSE | Discovery Health | Time and Date | 12:29:17 | Tue 7 Feb 12 |
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Hello niktal, Thank you for your wonderful compliment It is always great to receive such positive feedback from our members. We are very pleased to hear that you are happy with our service. We strive to deliver exceptional service to all our members and your comment indicates that we are succeeding, thank you once again for taking the time to email us the compliment. Regards Anusha |
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| CUSTOMER'S FEEDBACK | niktal | Time and Date | 08:09:55 | Fri 10 Feb 12 |
| Over the Moon: Got a quick response and I was already happy and then just happier that they appreciated the thought. | |||
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