Discovery Health Compliment
 SUPPLIER |
Discovery Health |
 INDUSTRY |
Medical Aid |
| BRANCH / AREA | DISCOVERY HEALTH | COUNTRY | South Africa |
| TIME / DATE | 16:38 Wed 25 Jan | PERSON RESPONSIBLE | LOLLY |
| CUSTOMER | klepper | View all reports by user |
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| NATURE | Going the Extra Mile |
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| INCIDENT | Wed 25 Jan | ||
| HEADLINE | CHANGING A NEGATIVE TO A POSITIVE |
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I applied for Bariatric surgery last year. My motivation went through on the 19th October. I have been contacting and following up with Discovery from 4 weeks after the application date and getting nowhere, different people all the time and no answers. This process I was told by the doctor should take up to 6 weeks. Bariatirc surgery is very important to me for various health reasons and "getting nowhere" has a devastating effect on ones pshych and left me feeling totally negative about Discovery to the point that I was agreeting with all the negative feed back I was hearing, and it is with absolute despair that I phoned once again to Discovery and was again told that they needed extra reports. I insisted I speak to someone in a more senior capacity and was put through to Lolly. Lolly has restored my original belief in Discovery that they are in fact a professional and efficient. Lolly has been very patient, understanding, empathetic, informative, effecient and helpful. She constantly follows up with me and keeps me informed. Lolly is of the high calibre of employee that Discovery can indeed boast about. Thankyou Lolly, keep up the good work. |
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| SUPPLIER'S RESPONSE | Discovery Health | Time and Date | 11:52:37 | Thu 26 Jan 12 |
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Hello klepper, Thank you for taking the time to recognise one of our people! It is always great to receive such positive feedback from our members. We are very pleased to hear of the efficient and professional service that you have received from Lolly. We will be sure to send this to her and her management team. We look forward to many more "dazzling" moments in the future. Please feel free to call us for any further assistance. Kind regards Shereen |
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| CUSTOMER'S FEEDBACK | klepper | Time and Date | 18:16:36 | Mon 30 Jan 12 |
| Quite Impressed: Very quick and positive response | |||
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