Discovery Health Complaint
 SUPPLIER |
Discovery Health |
 INDUSTRY |
Medical Aid |
| BRANCH / AREA | sandton | COUNTRY | South Africa |
| TIME / DATE | 12:55 Thu 2 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | franks1002 | View all reports by user |
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3
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | What a joke |
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| i've been with discovery for over 5 years and toook out vitality as well to start training at Planet fitness. i eventualy moved on to go work for discovery and i got injured badly and had to stop my training for a couple of months and also whent back to the old company that i worked for before. when i wanted to start my training again discovery cancelled my contract at the gym telling me that my medical aid got cancell when i changed jobs. DISCOVERY I CAME TO WORK FOR YOU ****** WHY WOULD I WANNA CHANGE MEDICAL AIDS? i also told them that i wasnt aware of my medical aid being cancelled and i asked them numarous times to transfer my medical aid and they kept telling me i dont need to worry they will sort it out. i now need to start with my training again BUT I CANT CAUSE THANKS TO DISCOVERY MY GYM CONTRACT IS CANCELLED!!!!!! | |||
| SUPPLIER'S RESPONSE | Discovery Health | Time and Date | 15:26:19 | Thu 2 Feb 12 |
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Hello franks1002, Thank you for your comment. I have tried to contact you, but unfortunately I could not reach you. Your vitality benefit was cancelled effective 31 August 2011. Your new Health membership was activated on the 01 November 2011, without Vitality. Should you wish to re-activate your Vitality membership, please contact Vitality on 0860 99 88 77 and select option 2. I sincerely apologise for the inconvenience caused. Regards Anusha |
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(( • )) Supplier's response | ||
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