Discovery Health Conversion
 SUPPLIER |
Discovery Health |
 INDUSTRY |
Medical Aid |
| BRANCH / AREA | HEAD OFFICE | COUNTRY | South Africa |
| TIME / DATE | 19:58 Fri 20 Jan | PERSON RESPONSIBLE | Mphuli |
| CUSTOMER | nanne | View all reports by user |
 1
 2
|
| PROBLEM | Call Centre!! |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Fri 20 Jan | ||
| HEADLINE | wrong infomation supplied |
||
| I called my medical aid this morning to find out if i can change my plan. I spoke to this guy that was very nice. i explained to him that i just found out that i am pregnant and need to upgrade my plan so that i can be able to go to any gyne or any hospital. told him that there is a new hopital that is opposite my house. He told me that i have until month end to do that.said i can change to antone that i want. told him i needed to speak to my husband and he assured me that its fine to change i can call discovery later and change.i called later and spoke to wesley and he said he will let me call me back, i waited and called again to change, spoke to mbuso, who said there is no way i can change my plan.i am so furious that i have been calling the whole day spending a lot of money for nothing. i just feel this is not a good service at all.i was promised something that later was changed and there is no compasion watsoever after that.y can i not just change whenever i want.this is a very serious matter to me.SHOULD I GIVE BIRTH ON THE ROAD WHILE GETTING MYSELF TO SAXONWOLD HOSPITAL, WHEREELSE THERE IS A HOSPITAL ACROSS THE ROAD.JUST MY MEDICAL AID DOES NOT EVEN GIVE ME THE RIGHT INFORM. | |||
| SUPPLIER'S RESPONSE | Discovery Health | Time and Date | 13:24:06 | Wed 25 Jan 12 |
|
Hello nanne, Thank you for your comment. As per our telephonic discussion, I confirmed the details that were provided to you by the call centre. I have since provided you with the alternatives and have assisted with the changes on your membership. I have also assist with providing you with a specialist on our payment arrangements. Thank you for allowing me to assist you with your query and all the best during your pregnancy. Kind regards Shereen |
|||
| CUSTOMER'S FEEDBACK | nanne | Time and Date | 05:38:52 | Thu 26 Jan 12 |
| Over the Moon: I really am grateful to discovery, they handled this very well.the lady that i spoke to, shereen was very kind and listened to my complain. it is great to deal with a company like this. the way she explained the procedure to me, really was very impressed. She made me understand how it works and why they do it like that. Thank you so much for all that you have done for me.Now i know why you are one of the best companies. thank you. | |||
Relevant content (Last 5 Call Centre!! Problems)
 |
|||
|
|
|||
|
|
(( • )) Supplier's response | ||
|
|
|||
|
|
Facebook Application
